Privacy Policy

This Privacy Policy describes how Rupay Go collects, uses, stores, processes, and protects personal information of users who access or use its platform and services.
Plutona Digitech Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at:
RK Supreme, Third Floor, 317, 150 Ring Road, Nana Mava Circle, Rajkot, Gujarat – 360005, India
(hereinafter referred to as the “Company”, “we”, “us”, or “our”), owns and operates the website https://rupaygo.co.in/ and related mobile applications (collectively, the “Platform”).
The Company provides travel booking services, tour packages, transportation booking assistance, travel planning, accommodation assistance, and related travel support services to individuals and businesses across India (the “Services”).
For the purpose of this Privacy Policy, “User”, “you”, or “your” refers to any person or entity accessing or using the Platform.
By accessing or using the Platform, you expressly consent to the collection, use, storage, and disclosure of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Full name
Email address
Phone number
Address
Government-issued identification (if required for bookings)

b. Booking Information

Travel preferences
Destination details
Passenger details
Payment details

c. Technical Information

IP address
Browser type
Device information
Operating system
Cookies and usage data

d. Communication Data

Emails, messages, or calls made to customer support

2. How We Use Your Information

We use your information for the following purposes:
To provide and manage travel bookings and services
To process payments and confirmations
To communicate booking updates and customer support
To personalize user experience
To improve our Platform and Services
To comply with legal obligations

3. Sharing of Information

We may share your information with:
Travel partners (airlines, hotels, transport providers)
Payment gateways and financial institutions
Service providers assisting in operations
Government authorities when required by law
We do not sell your personal information to third parties.

4. Data Storage and Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure.

5. Analytics and Improvement

We may use aggregated or anonymized data for analytics, benchmarking, service optimization, and development of new features. Users may object to certain processing activities by contacting:
info@rupaygo.co.in

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:
Enhance user experience
Analyze website traffic
Remember user preferences
Users can control cookie settings through their browser.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. User Rights

You have the right to:
Access your personal data
Request correction or deletion
Withdraw consent
Object to certain processing activities
To exercise these rights, contact us at info@rupaygo.co.in.

9. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of such websites.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Consent

By using our Platform, you consent to this Privacy Policy and agree to its terms.

13. Contact Information

For privacy-related inquiries:
Mr. Jigar Lunagaria
Plutona Digitech Private Limited
RK Supreme, Third Floor, 317
150 Ring Road, Nana Mava Circle
Rajkot, Gujarat – 360005, India
Phone: +91 97254 11114
Email: info@rupaygo.co.in

14. Grievance Officer

In compliance with the Information Technology Act, 2000:
Mr. Jigar Lunagaria
Email: info@rupaygo.co.in
Phone: +91 97254 11114

15. Scope of Policy
This Privacy Policy applies exclusively to the Platform and Services provided by Plutona Digitech Private Limited (Rupay Go) and does not extend to third-party services.